FAQ

Frequently Asked Questions (FAQ)

First Time Customers

1. How do I place an order online?

Simply create a free account on our website by signing up [here]. Once logged in, you can browse products, customize your designs, and place your order.

2. What is the difference between production time and shipping time?

Production time refers to how long it takes to create your personalized product, while shipping time is the duration it takes for the item to be delivered to you after production.

3. Do you offer discounts or special offers?

Yes! We regularly run promotions. Check our website or follow us on Instagram [@imbosscrafts_bysaiyoo] for updates on discounts and special offers.

4. Do you offer refunds?

Refunds are only available for orders with proven defects in printing or manufacturing. Please contact us immediately if you have any concerns.

5. How do I report an issue with my order?

Contact us at contact@imbossbysaiyoo.com with your order number and a description of the issue. Include photos for faster resolution.

Ordering Process

1. How can I submit my files for customization?

You can upload your files during the checkout process. Accepted formats include JPEG, PNG, and PDF.

2. What is the maximum file size I can upload?

The maximum file size is [X MB/GB]. If your file is larger, email us at [your email] for assistance.

3. Can I reorder a previous design?

Yes, log in to your account, find your past orders, and click "Reorder." For changes, contact us before placing the reorder.

4. Can I order quantities not listed on your website?

For special quantities, reach out to us at contact@imbossbysaiyoo.com for a custom quote.

Processing Files & File Setup

1. What is bleed, and why is it important?

Bleed ensures your design extends beyond the trimming line to avoid white edges. Ensure your file has an additional [X inch/mm] bleed.

2. What is the required file resolution?

For the best results, we recommend 300 dpi for most products. Lower resolutions may result in blurry prints.

3. What file formats do you support?

We accept JPEG, PNG, and PDF files. For the highest quality, use a PDF format.

4. How can I ensure accurate color matching?

Provide files in CMYK color mode. If you require Pantone matching, please contact us for details.

5. What if my file includes low-resolution images?

Low-resolution images may appear pixelated when printed. We recommend replacing them with high-resolution versions.

Pricing, Payment & Billing

1. How do I pay for my order?

We accept major credit cards, PayPal, and other secure payment methods. Choose your preferred method during checkout.

2. Are taxes included in the pricing?

Taxes are calculated at checkout based on your location.

3. Can I cancel or modify my order after placing it?

Changes can only be made within [24 hours] after placing your order. Contact us immediately at contact@imbossbysaiyoo.com

Shipping

1. What are your shipping options?

We offer standard and expedited shipping. Rates are calculated at checkout based on your location and order weight.

2. Can I track my order?

Yes! Once shipped, you will receive a tracking number to monitor your package.

3. Do you ship internationally?

Yes, we ship to select countries. Contact us for rates and delivery times.

4. Do you offer free shipping?

Free shipping is available for orders over $30. Check our promotions page for details.

Order Issues

1. What if my order arrives damaged?

2. My order hasn't arrived yet. What should I do?

Check your tracking number. If it's delayed beyond the estimated delivery date, contact us for assistance.

General

1. Do you have a customer service team?

Yes! Our team is here to help. Email us at contact@imbossbysaiyoo.com or DM us on Instagram [@imbosscrafts_bysaiyoo].

2. Can I request custom products not listed on your site?

Absolutely! Contact us with your idea, and we'll do our best to bring it to life.